FAQ's

Yes, in TRIPIN COLOMBIA you can make your purchases online 7 days a week, 24 hours a day, just a click away.
 

If you have not yet finalized your payment, you can return to the initial step and choose the payment method you prefer. Once the purchase is finished it is not possible to change the payment method.

ESTABLISHMENT OF TRADE: the previous point applies to the form of payment, but they must mention the return policies that the store has to comply with article 51 of the Consumer Statute Law.
 

No, electronic payments made through TuCompra do not generate additional costs for the buyer.
 

In the first instance, check if an email arrived confirming the transaction to the email account registered at the time of making the payment, in case of not having received it, you should contact the telephone (57) 6 7359965 or the mail operaciones@tripincolombia.com to confirm the status of the transaction.
 

For each transaction approved through TuCompra, you will receive a proof of payment with the purchase reference at the email address that you indicated. If you do not receive it, you can contact at (57) 6 7357940 or email operaciones@tripincolombia.com or the technical support line of your purchase (4) 4442310 Ext.1100 or email soporte@tucompra.com, to request the re-sending of the voucher to the same e-mail address registered at the time of payment.
 

All services require a printed voucher, especially the activities, it is the only way to get access to the provider.

We always try to make it clear if a monument is accessed or only passes through it. In case we do not indicate anything, the normal thing is that it is not included.

You just have to check that the day you want to book is active in the calendar that you will find inside the activity.

Most guided tours and excursions can be done privately at other dates and times, although their price is usually high for couples or small groups. You can contact us through the customized tour module and fill in the information of the trip you want.

Most of our tours and activities offer a guide that speaks Spanish or comments recorded in Spanish. In all other cases, the language is English. In any case, it is always indicated in the description of the activity.
 

The cancellation policy is indicated on the activity card. If the cancellation is made after the deadline and is for serious causes, contact us so we can try to solve it.
 

In case of having the right to cancellation, the amount will be refunded by the same form of payment in which the reservation was made. It is an automatic operation that cannot be modified for security reasons.
 

Off course! Simply, you must indicate the data of the person who will carry out the activity instead of yours.

In the payment information you must indicate your data so that the transaction is completed correctly.
 

Our website offers a very easy and intuitive reservation service and allows you to make the payment safely with Visa, MasterCard or other franchises.

It is not possible to pay at the destination or the guide directly. All reservations must be made through the website or by contacting our reservation center to make the payment via bank transfer.
 

Most likely the payment was not completed and therefore the service is not confirmed, you should re-book and complete the process. If you verify that you have charged the amount in your bank, you may have misplaced the email. In this case, contact us and we will help you solve it.
 

TuCompra is the electronic payment platform used by TRIPIN COLOMBIA to process online transactions generated in the virtual store with payment methods enabled for this purpose.

In the virtual store of TRIPIN COLOMBIA you can make your payment with the means enabled for such purpose. According to the payment options chosen by the merchant, you can pay through PSE (debits from savings accounts and current in Colombia ), Visa, MasterCard, American Express, Credential and Diners credit cards; Tarjeta Éxito, Alkosto Card, international debits through Safety Pay or approaching a Western Union point anywhere in the world.
In addition, if the commerce arranges it, it will be able to pay in cash (Boxes of Stores Éxito, Carulla, Surtimax and Super Inter), in addition to PayPal and IVR Place to Pay.
 

To protect your data, TRIPIN COLOMBIA delegates to TuCompra the capture of sensitive information. Our payment platform complies with the highest standards required by the PCI DSS international security standard for credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.

During the payment process, the browser shows the name of the organization authenticated, the authority that certifies it and the address bar changes to color green. These features are immediately visible and give guarantee and confidence to complete the transaction in TuCompra.

TuCompra also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicamara
 

The meeting point is detailed in each activity as well as in the confirmation email once the reservation is made. If you have doubts once at the destination, you can contact the local provider on the phone you will see on the voucher.

We have tours in different cities of Colombia, you can use the search filters to search depending on the area or region of Colombia that interests you. We have Tours throughout the coffee zone, including Salento, Cócora Valley, Coffee Tours, Coffee Park and other theme parks in Quindío, as well as tours in Tayrona, Ciudad Perdida, Caño Cristales, Cali, Medellín and Guatapé, Bogotá and surroundings, San Agustín, Santa Marta, Cartagena, San Andrés and Providencia and many other destinations.